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10-28-2025 12:16 AM
Hi @Matthias Ferstl ,
Hey, it’s not just about Manual vs. Automation- it’s about the purpose each serves.
Attestation is more about getting your consent or confirmation on whether a control is compliant or not. For example, I can still say my fridge temperature is normal, but how can you actually monitor it? You can attach evidence, but can't rely on that completely.
Indicators, on the other hand, actually check and indicate whether your control is truly compliant and they’re backed by data or automation (using basic or Script types). Here, we can set up an integration to automatically retrieve the actual temperature on a regular basis to monitor this control.
So its not Manual vs Automation!
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025