- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-20-2026 03:43 AM
In ServiceNow GRC, there isn’t a strict OOB “one role per field” setup for Policy Owner, Issue, or Remediation Task — access is mostly controlled through GRC roles + user criteria + ACLs/workflows.
For Policy Owner (review/approve), users typically need roles like sn_compliance.user (or sn_risk.user) to access GRC records, and approval capability is usually driven by the workflow/approval configuration, not just a role. So if someone is set as the owner and included in the approval flow, they can review/approve as long as they have basic GRC access.
For Issue (Assigned to) and Remediation Task (Assigned to), the assigned users generally need at least sn_grc.user / sn_risk.user / sn_compliance.user (depending on your module) so they can view and update the records assigned to them.
✅ Best practice
If you want anyone in your company to be a Policy Owner:
- Give all relevant users a base GRC role (like sn_compliance.user)
- Use User Criteria (instead of roles alone) to control who can read/write/approve policies
- Configure the policy workflow/approval to use the Owner field dynamically
- Ensure ACLs allow the owner/assigned user to edit their own records
👉 In short:
Don’t rely only on roles per field — use a combination of basic GRC access role + user criteria + workflow-based approvals so ownership and assignments remain flexible.