"Reply To" field on Email Client Template

Prabha · ‎07-21-2020

Hi,

I tried to create a custom/new Email client template for a COE or HR Service(Email within a case). The business requirement is that the To, CC, BCC should be blank and should not auto populate anything.

When trying to achieve this, I see that the "Reply To" field is auto populating the instance's email address ie I configured this template in our Dev instance and the email address of the Dev instance is auto- populating in the "Reply to" field.

I also tried to disable/hide the "Reply To" field by setting the below to False :

This configuration has moved to the default Email Client Configuration record Override the email 'Reply to:' address in the email client.

or set the Property name: glide.ui.email_client.reply_to as False. But really want to make sure that the "Reply To" filed shows up blank and does not auto populate anything.

I have attached screenshots for your reference. Appreciate your input on this.

Thank you,