About Prabha

Prabha · 08-26-2020

Hi, Is anyone aware of how to edit or update the script or a way to change the setting for Additional comments(customer visible) in Additional comments field in HR case form. I am trying to change the script since the name of the HR Service is repeti...

Prabha · 08-05-2020

Hi, I'm looking for more details on "HR Criteria" and "User Criteria" and how they are used in ServiceNow. Also if a user is part of HR service then is the user supposed to sync or be part of the User Criteria as well? How are they used in different ...

Prabha · 07-21-2020

Hi, I tried to create a custom/new Email client template for a COE or HR Service(Email within a case). The business requirement is that the To, CC, BCC should be blank and should not auto populate anything. When trying to achieve this, I see that th...

Prabha · 04-15-2020

Hi, Would like to understand what are the best practices and guidance on how to tag knowledge articles and improve search results to be more refined. Thank you

Prabha · 07-22-2020

Hi Sachin, Thanks for your response and the detailed step by step explanation. I followed the steps and created new email script and called the script from Email client template but nothing happened as expected as in the Reply To field still does not...

Prabha · 07-21-2020

Hi Sachin, I used the code provided in the "Reply To" field. Below are the steps I followed : Navigated to "sys_email_client_template.LIST" and opened the configured email template and on the top > Configure > Form Layout > Chose "Reply To" and saved...

Prabha · 04-16-2020

Thanks Priyanka. The blogs are helpful.

Prabha · 04-16-2020

Thanks Sachin. The blog was really helpful.

User Activity

Additional comments(customer visible) on HR case form

HR Criteria and User Criteria in Servicenow

"Reply To" field on Email Client Template

Best practices and guidance on how to tag knowledge articles and improve search results to be more refined.

Re: "Reply To" field on Email Client Template

Re: "Reply To" field on Email Client Template

Re: Best practices and guidance on how to tag knowledge articles and improve search results to be more refined.

Re: Best practices and guidance on how to tag knowledge articles and improve search results to be more refined.