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09-12-2022 12:47 PM
Hi Kaito,
The OOB Todos approval widget does not contain a link back to the actual knowledge article (KA) for the approver to see it or the details of the article. The easiest fix is to add a link to the KA in the approval record. What I normally do is:
- Clone the "Todos Approval" widget and update the HTML and Server Script sections
- Create new To-dos Configuration record for KA approvals, associate the correct widget to it
- Either deactivate the OOB approvals To-dos Configuration and create a new one for non-KA approvals, or update the OOB one.
I'm attaching a Word document with some steps and images of options. Hopefully this helps you.