Hi @jcmings . Here are the answers:

  • The process outlined in your post would need to be replicated for each unique audience (i.e. if I wanted to create a configurable workspace report for just supervisors, and a separate report for HR specialists)
    • The reports are not meant for a specific persona, they can be shared from the same landing page. I just made a point to mention that variants can be specific to a persona, but not required.
  • There is no way to "force" users into Agent Workspace from the classic platform view or from classic platform reports
    • This is correct, there is not an OOtB way to force the user to the Workspace Views. 

Regards,

Mike