Lists on base HR Workspace not visible for non-admin users

Lukasz Bojara
Mega Sage

Hello HR Experts,

 

We have an issue in our implementation. All non-admin users can not see lists in the HR Agent Workspace. 

To clarify:

  1. Users have sn_hr_core.basic role
  2. Users have workspace_user role
  3. Users have canvas_user role
  4. Users have access to HR cases as they have no issues while working from the "standard" UI. 
  5. Audience for those lists is set to sn_hr_core.case_writer role, which they have.
  6. Lists are there, admin can see it.
  7. It is not a custom workspace, it an OOTB one.

 

So to summarize, the issue is only connected to Agent Workspace for HR Case Management and only for non-admin users.

 

LukaszBojara_0-1704717193171.png

 

I have debuged the Securty Rules, I see that access those lists is denied but the 4 ACLs listed below are not evaluated at all, maybe becouse those are OOTB ones from global scope, but you can not just replicated them for Workspace scope, the * ones can only be created from global.

LukaszBojara_0-1704720073617.png

 Any Ideas?