Lists on base HR Workspace not visible for non-admin users

[Lukasz Bojara]

Hello HR Experts,

We have an issue in our implementation. All non-admin users can not see lists in the HR Agent Workspace. 

To clarify:

1. Users have sn_hr_core.basic role
2. Users have workspace_user role
3. Users have canvas_user role
4. Users have access to HR cases as they have no issues while working from the "standard" UI. 
5. Audience for those lists is set to sn_hr_core.case_writer role, which they have.
6. Lists are there, admin can see it.
7. It is not a custom workspace, it an OOTB one.

So to summarize, the issue is only connected to Agent Workspace for HR Case Management and only for non-admin users.

I have debuged the Securty Rules, I see that access those lists is denied but the 4 ACLs listed below are not evaluated at all, maybe becouse those are OOTB ones from global scope, but you can not just replicated them for Workspace scope, the * ones can only be created from global.

 Any Ideas?

[Anil Lande]

Hi,

As you have mentioned you are using OOB workspace and it is not customised then it should work for users having "sn_hr_core.case_writer" role.

Please make sure you have not created variance of OOB List page for your workspace. Also check below tables, as per OOB configuration it all case writer to see all the modules.

sys_ux_list_category - List category configurations

sys_ux_applicability_m2m_list - Manage mapping and access to List menus added under List categories.

[Lukasz Bojara]

Hi Anil,

Thank for your reply. To answer you questions: we have no customized list page, also we have already checked those tables and everything is ok there. All is OOTB, this is how the customer wanted. We have not touched workspace at all so it is a base version of it. 

[Anil Lande]

Hi,

If you have added new categories then please make sure to add list menus and categories under this:

This is what we can suggest without looking into your configurations.

[CelesteGro]

Hello @Anil Lande,

We are experiencing the same issue where non-admin users cannot see the lists under the "Lists" column, but all of the above items are all set up and the table of cases is still showing to the right. We originally had a classic workspace and have since downloaded the HR configurable workspace plug. Any other ideas what it could be?