Hey Shalini,

Thanks for responding. You are very close to what I will want to use actually. I knew about matching skills, but do not want to use that for my scenario. I did however, find a similar document from what you sent me. 

https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/concept...

With this, I will need to explore 'Selection Criteria' as the Resource when creating a matching rule. Then, I will be able to use the Criteria of 'Last Assigned', and go from there.

Thanks again for helping me out!

-Rob