Hello @Maloy1,

Please refer to the link below:
https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-serv...

OR refer to this link:
https://www.servicenow.com/community/developer-forum/issue-in-open-frame/m-p/2439420

If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

Thanks & Regards,

Abbas Shaik