Issue in Open Frame

[Abhijit Das7]

Hi All,

I have created a open frame configuration with external url.

And it also working and opening frame but the problem is expand/minimize button is not working. Nothing is happening when I click on the minimize button.

Please help me to enable this functionality.

cc: @Ankur Bawiskar @kamlesh kjmar 

Thanks

[kamlesh kjmar · Accepted solution]

Hi @Abhijit Das7 ,

This is not any error/issue at servicenow side which you can fix. It's your company policy that applies on browser which do not allows certain sites to be navigable. I am sure if you try to open this url in your browser independently then also you will see the same error message.

If you need this URL to render in servicenow as a frame, then you need to raise a request with your company's IT helpdesk to whitelist this url and allow accessing this page. Once it's whitelisted in your company network, you will be able to render this site.

I hope this helps.

If my answer helps you, please hit Helpuful and if this solves your issue then please Accept the response.

Regards,

Kamlesh