๐Ÿšฉ HR Agent Workspace Issue โ€“ "Collect Employee Input" Task Not Displaying Survey Form.

Chandu5
Tera Contributor

Hi Community,

Iโ€™m facing an issue with the "Collect Employee Input" HR Task type in HR Agent Workspace, and would appreciate any guidance or insights.

 

๐Ÿ”Problem Statement

When using the Collect Employee Input task type:

  • The input/survey form (employee input form) is not being displayed in HR Agent Workspace
  • As a result, the HR Agent is unable to complete the task directly from Workspace

However:

  • The same task works perfectly when accessed via the Employee Service Portal
  • Other task types like "Submit Catalog Item" are working fine within HR Agent Workspace

โœ…Expected Behavior

The requirement is:

  • HR Agents should be able to view and complete the Collect Employee Input task directly within HR Agent Workspace
  • Without needing to switch to the Portal

โŒCurrent Behavior

  • In Workspace, the task opens but does not render the survey/input form
  • No option available for the HR agent to complete the questionnaire
  • Works only when opened via Portal
Chandu5_0-1778505182551.png

 

Chandu5_1-1778505238283.png

 


โœ” Comparison

Task Type Portal HR Agent Workspace
Collect Employee Inputโœ…WorksโŒNot Working
Submit Catalog Itemโœ…Worksโœ…Works

๐Ÿงช Troubleshooting Done

  • Checked roles/ACLs for HR agents
  • No errors observed on form load (basic checks)
  • Confirmed it is not a general Workspace issue since other task types work

โ“Questions

  1. Is Collect Employee Input task type supported in HR Agent Workspace out-of-the-box?
  2. Are there any additional configurations or plugins required to enable survey rendering in Workspace?
  3. Has anyone implemented a workaround or customization to allow HR Agents to complete these tasks within Workspace?
  4. Are there any known limitations related to assessment/survey rendering in Workspace?

Any insights, known limitations, or recommended approaches would be greatly appreciated!

Thanks in advance ๐Ÿ™‚

 

Kohei Tominaga1
Kilo Sage

Hi, @Chandu5 

Collect Employee Input type is used for employee tasks, not for HR agent task.

https://www.servicenow.com/docs/r/employee-service-management/hr-service-delivery/employee-form-conf...
So, I don't think it is supported in HR Agent Workspace.