AndersBGS
Tera Patron

Hi @keerthikoru ,

 

Because a role can contain several roles.

 

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Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

yashkamde
Mega Sage

Hello @keerthikoru ,

 

The roles other than you added are the child role which are inherited by the parent role (which you add),

 

If my response helped marked as helpful and accept the solution..

miftikhar20
Kilo Patron

Hi @keerthikoru,

It adds multiple roles because of Role Inheritance in ServiceNow.

When you assign one role, it may contain other child roles, so the system automatically adds them too.

Check:
User Role → Open Role → “Contains Roles” related list

It’s normal behavior, not an issue.


If my response helped, please mark it as the accepted solution so others can benefit as well. 

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

Anurag Tripathi
Mega Patron

One role may inherit other roles, Like parent child, so when you get the parent Role you get the child one too.

-Anurag

Tanushree Maiti
Tera Patron

role can contain multiple roles. e.g ITIL role. If you check itil role 's  'contains role' tab/related list, you can see multiple roles are listed there.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti