Basic
why in users if we adding the role then instead of one role it is adding mutiple role
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Forum Posts
SLAs for incident
What are best-practice SLAs for incident priorities P1–P4?
service accounts
In service accounts in the related list only the RITM created by sponsor is showing when he is the requestor. For other person it is not showing as he is not the sponsor. The RITMs should show for that particular account whosoever raises. How to do t...
Does ServiceNow provide an MCP, or are there plans to release one?
I’m wondering if ServiceNow currently provides a Machine-Certified Partner (MCP) offering. I couldn’t find clear info on this in official docs.Is there an MCP provided by ServiceNow today?If not, are there plans for ServiceNow to create an MCP?If so,...
How can we allow Out Of Office/auto reply mails to be received and processed on tickets?
I m looking for guidance on how to allow Out of office ( OOO ) response and other automatic replies to be received and processed against tickets in Servicenow instance. We often send emails to external vendors directly from Servicenow and many of the...
change request goes through duplicate approvals - How to fix it.
Hi Team, I am stuck to understand how change request is created.Noticed that in workspace operations the change request goes through duplicate approvals for the CAB approval group but in the old view we can only see one approval. When i searched for ...
Resolved! CIS-ITSM Exam
Hello,I recently sat for my CIS-ITSM exam and got a non-passing percentage:Topic Level Scoring:1 - Incident Management: 66%2 - Problem Management: 66%3 - Change Management: 53%4 - Service Portfolio Management: 33%5 - Request Fulfillment: 40%6 - Confi...
How to Make Service Portal Search Return Results Regardless of User Language?
Hi everyone,I need some help understanding how to configure the Service Portal search behavior.Right now, when users type a search term (for example "base de conocimiento"), the portal only returns results that match content in the same language the ...
Resolved! Flow Designer Best Practices – What Helped Me in a Personal Project
Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I relied heavily on Flow Designer and learned a few practical best practices that made a big difference. Sharing these in case they help others: • Keep fl...
ServiceNow Documentation Site is not working
ServiceNow Documentation site is not working for past few days as expected . Some links work some don't . Can any one provide any input /solution . I am really struggling every day .Location -USA
Resolved! Flow Timer
How to set the timer in the flow designer
basic question
is servicenow devevloper instance will have the impersonate user or the only course will have the impersonate user actually what happens when in the course if we impersonate the user and why it is not having the impersonate user in the developer pdi ...
Tasks in the Platform - Task
Hi all, I’m working on the Platform Analytics Task, but it keeps failing validation despite multiple attempts. I’ve carefully followed the task instructions and recreated the dashboard.Thanks.
same implementation of escalate to program risk
I want the same implementation of this this button on project workspace its working as expected on the native view but i want to add this button same implementation configuration on the workspace as well how can i do that
Deletion of records that are more than 6 years old from all tables.
I wanted to learn the best practice in ServiceNow for handling records older than 6 years, and I used Data Archiving to store those records.Please tell another best way to delete the record
New solutions
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