Integrated Development Environment (IDE)

Can we use now-sdk transform to correctly pull the required metadata for a flow created by UI ?

Hi Team,Can we use the now-sdk transform to correctly pull the required metadata for a flow created by UI Flow designer?We tried to create one flow in one of the instances and pull the required metadata into our codebase for that flow using transform...

Question

Resolved! Regarding service now csa certification vouchers

Hi everyone, I am preparing for the **ServiceNow CSA certification** and planning to take the exam soon. The certification voucher cost is quite high for me. Is there any possibility to get a **discounted voucher, promotional code, or any official pr...

Question

Configuring response sla only to the user whole location is UK

Hii,I need to configure the response SLA where the SLA should only be created on a hr case when the user location is UK(united kingdom) only. so my confusion is what do i need to give the in the condition tab to meet this requirement.Thanks & Regard...

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Resolved! Generate & Attach Editable MS Word Document (Prefilled with Incident Details) from Incident Form

I want to add a "Generate Document” button on the Incident form that creates an editable MS Word file (DOCX preferred) with prefilled Incident details and automatically attaches it to the record. I’m looking for a free, fully OOTB method without paid...

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now working the client script on incident

am not gettting the client script on incident form it is showing the glide it is showing the Message "New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disable...

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Lists and Filters task

I am having issues trying to input in the "Category" section so I can validate my task. I am following the steps correctly but every time I hit\try to add "software" it does\won't appear and just stays blank. Anyone have any suggestions that would he...

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Resolved! Practical AI in ServiceNow – Where It Actually Adds Value

Hi Community, With AI becoming more integrated into ServiceNow, I’ve been reflecting on where it truly adds value based on my personal learning projects in a Personal Developer Instance. A few practical areas where AI can realistically help: • Case o...

Question

Thank you for sharing that — that’s a very practical and valuable point. You’re absolutely right th

Hi Community, Recently, I’ve been paying closer attention to ServiceNow release notes while upgrading my Personal Developer Instance, and it made me realize how much we can learn just by reviewing platform updates carefully. A few observations:• Each...

Question

Resolved! Over-Automation in ServiceNow – A Lesson I Learned in a Personal Project

Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I realized something interesting — just because we can automate something doesn’t always mean we should. In one scenario, I added multiple layers of autom...

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Regarding adding reports to dashboard

How can I add reports to dashboard, because not able to see my newly created dashboard in "Add to dashboard" section.

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Different Automation Idaes in ServiceNow

Dear All, We wanted to propose some automation ideas with implementation plan to our Business users ,Hence requested number of scenarios that we can implement in our ServiceNow environment and that can be in any applications and modules(ITSM,ITAM,HRS...

Question

How to debug flow corruption issues after metadata resync

Hi everyone, I’m currently troubleshooting an issue where a Flow Designer flow appears to have become corrupted after syncing changes using the Now SDK workflow. Context: - The application is managed through VSF (Version Source File) and a loca...

Question

Resolved! How to Highlight Reference Field in Workspace When User Has No Email

Hi Community,In ServiceNow Workspace, I want to change the background color of a reference field to yellow — but only when the referenced user record does not have an email address.I understand that direct DOM manipulation is not supported in Workspa...

Question

Issue with MCP–Figma Integration: UI Not Rendering as per Figma Design

Hi everyone,I’m working on a project where we’re using the MCP server and Build Agent to generate UI layouts in ServiceNow based on our Figma designs. However, after connecting MCP with Figma, the UI output produced in ServiceNow does not match the e...

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Inbound action error: Create Request : did not create or update sc_request using current

What is wrong in the below code?I'm getting below error and shared the code what I used.. also, catalog item is avaialble for all users... I created a new user criteira and added sn_internal and snc_externals roles to that user criteira.. Error:: Cre...

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