Hi @Ashwini Sawant2 , @suresh91 ,

If images or attachments are not showing for a particular Knowledge Base article, check these 2 things first:

✅ 1. Missing READ ACL on sys_attachment
The user might not have permission to read attachment records.
Without the proper ACL access, images inside KB articles won’t render.

✅ 2. Verify the KB actually has attachments
Sometimes the article content references an image, but the attachment itself is missing from the Attachments section of that KB record.

If this solution worked for you, kindly mark it as Accepted Solution and give it a Helpful rating to support the community.
Regards,
Ankit B