@brianlan25 Thanks for reply.

Understood. There is one more issue I am facing. Not sure if it is an issue but may be you can answer it.

So, on the Incident whenever the state is changed to onHold and onhold reason is set to Awaiting change, the Notes section becomes visible after saving the form. If the onhold reason is changed to anything else then notes section is not available on the form after saving it. I checked all the Client scripts and UI policies but could not found any responsible for this. DO you have any idea what configuration is driving this?

Thanks.