Hello @flawed_81 

You need to modify the conversation flow.

1)Find the node where the recommended actions card is displayed.

Click Edit Node.

2)In the node editor, look for "Quick Replies" or "Action Buttons".

Click Add Quick Reply.

Set the label as "Start Over".

In the action dropdown, select "Trigger a topic".

Choose the default topic that starts the conversation over (e.g., "VA - Start Over").