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11-19-2023 08:12 AM
hi @balarpm
1st, it is not SNOW, it's SN or ServiceNow.
2. As per my knowledge of OOTB, Auto closure is available but not resolved. Is something configured by you/the team?
To do this, need script
1. To run query to find all incidents which are auto-resolved and assigned to is empty
once you get this you can create a metric to find to whom the incident is assigned.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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