Hello, I am very new to ServiceNow. I have been asked to identify incidents that have been updated after they have been resolved. Our end user portal does not allow someone to reopen a resolved incident, but it does allow commenting on a resolved item. They have the ability to comment that the incident was not resolved to their satisfaction. I am trying to make a report filter where Resolved (date) is less than Updated (date), but I cannot get it to work. I have tried using Resolved Is Less Than <none> Updated. Any ideas how to identify these incidents is appreciated. We know an email will be generated, but we think emails could get lost in the shuffle. Thank you.
