Hi @VasanthPandian,

we had a similar issue with the integration - I prefer to create a case.

Please find attached some details of our troubleshooting with SN support.

• SalesForce CRM SaaS Integration Scheduled Job Failing - Support and Troubleshooting (servicenow.com)
• Check the logs if there is anything like:

"2023-05-29 04:09:33 (959) worker.0 worker.0 txid=85d4xxxxx0f WARNING *** WARNING *** Security restricted: Execute operation on script include 'SAMSaasIntegrationUtils' from scope 'Salesforce Spoke' was denied. The application 'Salesforce Spoke' must declare a cross scope access privilege. Please contact the application author to update their privilege requests."

Resolution:

Please create a cross-scope access privilege and attempt to run this again.

Please see the below docs to assist with completing this:

https://docs.servicenow.com/en-US/bundle/utah-application-development/page/build/applications/refere...
https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/task/set-RC...

Or the below KB gives a closer example of how you would set this up:
KB0690133 : How to grant cross-scope access to a module

Best, Dennis