Relcaiming software assets associated with terminated employees
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-18-2023 08:04 AM
I'm trying to help one of my customers figure how to automatically create software reclamation candidates for an employee once they've departed the organization. As part of their departure, ServiceNow receives an update from Workday that marks the user as Inactive within the HR Profile. I want to use that as a trigger to grab all of their software assets. My customer has SAM Pro, ITOM Visibility, ITSM Pro, HRSD Enterprise, and IntegrationHub.
I'm guessing I need to call Reclaim Asset catalog item but can't figure out how to have it run automatically and pull in details from the user record via Flow Designer or Business Rule. There's just so many scripts and references with that catalog item.
Is there an out of the box way to do this?
