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10-07-2024 12:00 PM
Hi @Cairns,
could you please check the related links on you software model records about the matching discovery models?
If your "1.0.0000" discovery models does not appears, then I would check the normalization again and correct it if necessary. I have seen some strange things, for example spaces consisting of special ASCII codes that were only recognized with difficulty, but that prevented an exact match.
My Recommendation: Normalize all your discovery models (installs) in scope to the same publisher, product, version, edition value to ensure a clean baseline for your software model condition - Add a software pattern normalization rule (servicenow.com) could help.
Best, Dennis