cody_wolf
ServiceNow Employee

Lifecycle data for the O/S.

1.  Check that your have a SW INSTALL reflecting the O/S installed on the CI

2.  Check that your have a normalized Discovery Model for the O/S software install

3.  Check that your have a SW Model with a Discovery Map filled out reflecting the O/S software entitlement

The lifecycle data (if available) will show up on the SW Model.