Not able to install a MID server getting error "MIDRemoteGlideRecord.query failed, retrying in 10Sec

Ashfaq Naina A
Tera Expert

‎12-11-2023 07:27 AM

Not able to install the MID service in New Windows servers getting an error

Getting an error in the logs 

Attached logs as well 

Kindly help

 

2023-12-11T14:25:27.860+0100 INFO  (main) [ALoggerConfigProvider:56] Logger config: root=INFO
2023-12-11T14:25:28.392+0100 INFO  (WrapperStartStopAppMain) [XmlLocalConfigParameterStore:298] Loaded configuration file: C:\IBGPR024NWIN03\agent\config.xml
2023-12-11T14:25:28.610+0100 INFO  (WrapperStartStopAppMain) [ConfigManager:582] The properties file: work\remote.properties not found, no properties loaded
2023-12-11T14:25:28.610+0100 INFO  (WrapperStartStopAppMain) [Main:378] Enabling slf4j binding JUL -> SLF4J
2023-12-11T14:25:28.610+0100 INFO  (WrapperStartStopAppMain) [ALoggerConfigProvider:56] Logger config: root=INFO
2023-12-11T14:25:28.626+0100 INFO  (WrapperStartStopAppMain) [LoggerFactory:169] Refreshing LoggerFactory cache
2023-12-11T14:25:28.813+0100 INFO  (WrapperStartStopAppMain) [Main:404] Running in Commercial (non-FIPS Enforced) mode
2023-12-11T14:25:29.814+0100 INFO  (WrapperStartStopAppMain) [LogUtil:36] Running MID server with the following security providers:
2023-12-11T14:25:29.814+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SUN
2023-12-11T14:25:29.814+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunRsaSign
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunEC
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunJSSE
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunJCE
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunJGSS
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunSASL
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     XMLDSig
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunPCSC
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     JdkLDAP
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     JdkSASL
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunMSCAPI
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunPKCS11
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     BCFIPS
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     BCJSSE
2023-12-11T14:25:29.876+0100 INFO  (WrapperStartStopAppMain) [KeyPairsProviderFactory:57] Loaded credentials provider: com.service_now.mid.keypairs.provider.standard.StandardKeyPairsProvider
2023-12-11T14:25:29.923+0100 INFO  (WrapperStartStopAppMain) [Instance:1384] Setting basic authentication with user IB-MID-User1
2023-12-11T14:25:30.423+0100 INFO  (WrapperStartStopAppMain) [Bootstrapper:41] Welcome to the ServiceNow MID Server
2023-12-11T14:25:30.579+0100 INFO  (WrapperStartStopAppMain) [ExtensionContainer:98] ExtensionContainer ThreadPool started with corePoolSize: 25, maximumPoolSize: 25, maximumQueueSize: 500
2023-12-11T14:25:32.142+0100 INFO  (WrapperStartStopAppMain) [SenderFilesInfoService:46] Service started.
2023-12-11T14:25:32.142+0100 INFO  (WrapperStartStopAppMain) [DrainingStateTransitionHandler:125] Drain timeout set (900 seconds).
2023-12-11T14:25:32.142+0100 INFO  (MIDServer) [MIDCredentialsConfigProvider:36] MIDCredentialsConfigProvider initialized with com.service_now.mid.creds.provider.standard.StandardCredentialsProvider
2023-12-11T14:25:32.157+0100 INFO  (MIDServer) [PriorityThreadPoolProvider:274] Drain timeout set (900 seconds).
2023-12-11T14:25:32.157+0100 INFO  (MIDServer) [BootConfigProvider:36] Attempting to load boot config file at location: C:\IBGPR024NWIN03\agent\boot-config.yaml
2023-12-11T14:25:32.157+0100 INFO  (MIDServer) [BootConfigProvider:44] Boot configuration file not found at default location: C:\IBGPR024NWIN03\agent\boot-config.yaml, providing empty configuration
2023-12-11T14:25:32.173+0100 INFO  (MIDServer) [Main:266] Initializing MID Server
2023-12-11T14:25:32.173+0100 INFO  (MIDServer) [Main:281] Running under Java version: 11.0.16.1-sncmid1, java PID: 8760, args: start
2023-12-11T14:25:32.345+0100 INFO  (MIDServer) [Main:289] JVM default socket factory: class com.service_now.mid.security.policy.PolicyBasedSSLSocketFactory
2023-12-11T14:25:42.703+0100 WARN  (MIDServer) [HTTPClient:830] java.net.SocketTimeoutException: connect timed out
2023-12-11T14:25:42.703+0100 ERROR (MIDServer) [RemoteGlideRecord:918] getRecords failed (java.net.SocketTimeoutException: connect timed out)
2023-12-11T14:25:42.703+0100 WARN  (MIDServer) [RetryExecutor:104] MIDRemoteGlideRecord.query failed,

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