Not able to install a MID server getting error "MIDRemoteGlideRecord.query failed, retrying in 10Sec

[Ashfaq Naina A]

Not able to install the MID service in New Windows servers getting an error

Getting an error in the logs 

Attached logs as well 

Kindly help

2023-12-11T14:25:27.860+0100 INFO  (main) [ALoggerConfigProvider:56] Logger config: root=INFO
2023-12-11T14:25:28.392+0100 INFO  (WrapperStartStopAppMain) [XmlLocalConfigParameterStore:298] Loaded configuration file: C:\IBGPR024NWIN03\agent\config.xml
2023-12-11T14:25:28.610+0100 INFO  (WrapperStartStopAppMain) [ConfigManager:582] The properties file: work\remote.properties not found, no properties loaded
2023-12-11T14:25:28.610+0100 INFO  (WrapperStartStopAppMain) [Main:378] Enabling slf4j binding JUL -> SLF4J
2023-12-11T14:25:28.610+0100 INFO  (WrapperStartStopAppMain) [ALoggerConfigProvider:56] Logger config: root=INFO
2023-12-11T14:25:28.626+0100 INFO  (WrapperStartStopAppMain) [LoggerFactory:169] Refreshing LoggerFactory cache
2023-12-11T14:25:28.813+0100 INFO  (WrapperStartStopAppMain) [Main:404] Running in Commercial (non-FIPS Enforced) mode
2023-12-11T14:25:29.814+0100 INFO  (WrapperStartStopAppMain) [LogUtil:36] Running MID server with the following security providers:
2023-12-11T14:25:29.814+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SUN
2023-12-11T14:25:29.814+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunRsaSign
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunEC
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunJSSE
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunJCE
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunJGSS
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunSASL
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     XMLDSig
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunPCSC
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     JdkLDAP
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     JdkSASL
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunMSCAPI
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     SunPKCS11
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     BCFIPS
2023-12-11T14:25:29.829+0100 INFO  (WrapperStartStopAppMain) [LogUtil:38]     BCJSSE
2023-12-11T14:25:29.876+0100 INFO  (WrapperStartStopAppMain) [KeyPairsProviderFactory:57] Loaded credentials provider: com.service_now.mid.keypairs.provider.standard.StandardKeyPairsProvider
2023-12-11T14:25:29.923+0100 INFO  (WrapperStartStopAppMain) [Instance:1384] Setting basic authentication with user IB-MID-User1
2023-12-11T14:25:30.423+0100 INFO  (WrapperStartStopAppMain) [Bootstrapper:41] Welcome to the ServiceNow MID Server
2023-12-11T14:25:30.579+0100 INFO  (WrapperStartStopAppMain) [ExtensionContainer:98] ExtensionContainer ThreadPool started with corePoolSize: 25, maximumPoolSize: 25, maximumQueueSize: 500
2023-12-11T14:25:32.142+0100 INFO  (WrapperStartStopAppMain) [SenderFilesInfoService:46] Service started.
2023-12-11T14:25:32.142+0100 INFO  (WrapperStartStopAppMain) [DrainingStateTransitionHandler:125] Drain timeout set (900 seconds).
2023-12-11T14:25:32.142+0100 INFO  (MIDServer) [MIDCredentialsConfigProvider:36] MIDCredentialsConfigProvider initialized with com.service_now.mid.creds.provider.standard.StandardCredentialsProvider
2023-12-11T14:25:32.157+0100 INFO  (MIDServer) [PriorityThreadPoolProvider:274] Drain timeout set (900 seconds).
2023-12-11T14:25:32.157+0100 INFO  (MIDServer) [BootConfigProvider:36] Attempting to load boot config file at location: C:\IBGPR024NWIN03\agent\boot-config.yaml
2023-12-11T14:25:32.157+0100 INFO  (MIDServer) [BootConfigProvider:44] Boot configuration file not found at default location: C:\IBGPR024NWIN03\agent\boot-config.yaml, providing empty configuration
2023-12-11T14:25:32.173+0100 INFO  (MIDServer) [Main:266] Initializing MID Server
2023-12-11T14:25:32.173+0100 INFO  (MIDServer) [Main:281] Running under Java version: 11.0.16.1-sncmid1, java PID: 8760, args: start
2023-12-11T14:25:32.345+0100 INFO  (MIDServer) [Main:289] JVM default socket factory: class com.service_now.mid.security.policy.PolicyBasedSSLSocketFactory
2023-12-11T14:25:42.703+0100 WARN  (MIDServer) [HTTPClient:830] java.net.SocketTimeoutException: connect timed out
2023-12-11T14:25:42.703+0100 ERROR (MIDServer) [RemoteGlideRecord:918] getRecords failed (java.net.SocketTimeoutException: connect timed out)
2023-12-11T14:25:42.703+0100 WARN  (MIDServer) [RetryExecutor:104] MIDRemoteGlideRecord.query failed,

[AnveshKumar M]

Hi @Ashfaq Naina A 

Make sure you are running the installation as an Windows Admin user.

And, Is your ServiceNow instance reachable from your Windows Server? From command prompt (search for cmd in windows start menu search and open the  command prompt) use the following command.

ping InstanceName.service-now.com

If ping is not successful, open the connection to your instance in your firewall (ask your windows server admin).

Then try installing it again once the ping is successful.

If still no luck, try fresh installation after deleting all the files in the directory.

Please mark my answer helpful and accept as a solution if it helped 👍✅