Starter Pack

We are about to embark on an implementation of Service-Now, the partner performing the implementation is proposing a "starter pack' to accelerate the implementation.

I'm trying to understand the added value of this starter pack Vs the existing out-of-the-box "Best Practice Plugins", especially when considering that compliance with the ITIL methodology (as opposed to   best practices / recommendations) is a key requirement. My feeling is that the vendor is selling us functionality which is already included with the solution, in addition to the starter pack we have been requested more than 20 days consultancy for the first phase of the implementation (incident, problem, change, config, requests).

Does anyone have experience with vendor starter packs and/or recommendations ?

The starter pack comprises pre-configured applications and consultancy with the following functionality:

Starter Pack is build for Small and Medium Enterprises that are looking for a way to accelerate their adoption of ITIL Best Practices in order to gain the real benefits of using an effective IT Service Management solution.. It included the following functionality:

Starter Pack includes the following pre-configured applications:

Incident Management
o Pre-defined incidents resolution flow, category structure, closure codes and assignment rules as per   best practices
o Business services links to understand business impacts of incidents
o Pre-defined   content for email notifications

Problem Management
o Pre-defined resolution flow linked with associated incidents
o Connection with Advanced Knowledge Management to allow promotion of Problems' resolutions to knowledge
o Pre-defined   content for email notifications

Change Management
o Efficient   change categorization
o Pre-defined workflows for all change types
o Pre-defined risk calculation algorithms
o Pre-defined   content for email notifications

Configuration Management
o Excel templates and methodology for quick data upload and mapping
o 92 pre-defined configuration item classes

Integration
o In-bound and out-bound email set-up

Self-service portal
o Setup of the Self-service portal to allow end-users to raise and track support requests on-line, and access news and knowledge

Reporting
o Pre-defined ITIL KPI reports as per   best practices