Hi,

I suggest you to read carefully the following thread:

https://community.servicenow.com/community?id=community_question&sys_id=13629b61db101fc01dcaf3231f96...

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto