Hi,

with an admin user, go to System UI > Views and go in detail of the following record:

• View Title "Incident Manager"
• User: name of the user who encountered the issue 

Try to make hidden to true (or change the setting of this record) and create a new record for the Default View for that specific user.

It should fiy your problem!

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto