Lookup Record not selectable for approval - Flow Designer

depa · ‎06-28-2020

Hello,

the background is what i want to archive is that every account has one contact with a admin role who will approve the request.

For a flow approval i dont get the record selectable and i dunno why(grey). In my if condition i want to return the record which is queried with the condition in 4.1.

Thanks for help

MrMuhammad · ‎06-28-2020

Hi Dape,

Save the flow before using Look up record in the Ask for Approval step. I hope this will fix the issue.

Thanks & Regards,

Sharjeel

Regards,
Muhammad

depa · ‎06-28-2020

Hi sry thats not the problem.

Ankur Bawiskar · ‎06-28-2020

Hi,

you need to directly drag and drop the pill from right side and place it

please find below screenshot

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

depa · ‎06-28-2020

Any idea?