- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-28-2020 04:56 AM
Hello,
the background is what i want to archive is that every account has one contact with a admin role who will approve the request.
For a flow approval i dont get the record selectable and i dunno why(grey). In my if condition i want to return the record which is queried with the condition in 4.1.
Thanks for help
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-28-2020 05:47 AM
Dape,
Ahh okay, approver field is referenced from User table and you are trying to insert approver from Contact[customer_contact] table. Do you think this might be the reason?
Please mark this correct & helpful if it answered your question.
Thanks & Regards,
Sharjeel
Muhammad

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-28-2020 05:20 AM
Hi Dape,
Save the flow before using Look up record in the Ask for Approval step. I hope this will fix the issue.
Thanks & Regards,
Sharjeel
Muhammad
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-28-2020 05:25 AM
Hi sry thats not the problem.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-28-2020 05:30 AM
Hi,
you need to directly drag and drop the pill from right side and place it
please find below screenshot
If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-28-2020 05:36 AM