Lookup Record not selectable for approval - Flow Designer

depa
Tera Contributor

Hello,

the background is what i want to archive is that every account has one contact with a admin role who will approve the request.

For a flow approval i dont get the record selectable and i dunno why(grey). In my if condition i want to return the record which is queried with the condition in 4.1.

find_real_file.png

find_real_file.png

 

Thanks for help

 

1 ACCEPTED SOLUTION

Dape, 

Ahh okay, approver field is referenced from User table and you are trying to insert approver from Contact[customer_contact] table. Do you think this might be the reason? 

 

Please mark this correct & helpful if it answered your question.

Thanks & Regards,
Sharjeel

Regards,
Muhammad

View solution in original post

6 REPLIES 6

MrMuhammad
Giga Sage

Hi Dape,

 

Save the flow before using Look up record in the Ask for Approval step. I hope this will fix the issue. 

 

Thanks & Regards,

Sharjeel

Regards,
Muhammad

depa
Tera Contributor

Hi sry thats not the problem.

Hi,

you need to directly drag and drop the pill from right side and place it

please find below screenshot

If my answer solved your issue, please mark my answer as Correct & 👍Helpful based on the Impact.

Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Any idea?

find_real_file.png