How to re-open a closed Problem

SeanM1
Tera Guru

Hi all,

My Problem Manager has incorrectly closed a problem and has asked me (admin) to re-open it. I thought with the admin role that I would be able to do it but this is not the case.

After searching the wiki I found plenty of information about re-opening incidents and a forum topic asking about re-opening a change.

The responses to "How to re-open a change" leads me to believe that there isn't an easy way to re-open a problem in closed status.

If someone could confirm this for me either way it would be greatly appreciated.

Regards