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03-26-2013 04:26 PM
Hi all,
My Problem Manager has incorrectly closed a problem and has asked me (admin) to re-open it. I thought with the admin role that I would be able to do it but this is not the case.
After searching the wiki I found plenty of information about re-opening incidents and a forum topic asking about re-opening a change.
The responses to "How to re-open a change" leads me to believe that there isn't an easy way to re-open a problem in closed status.
If someone could confirm this for me either way it would be greatly appreciated.
Regards
Solved! Go to Solution.
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Problem Management