Hi Ankur,

The group is active and so are its members. It is working as expected for a number of cases, but just for one case it functioned in this manner.
And yes I checked sysapproval_approver table as well, there is no apprval triggered for this Change Request. Do you have any idea what could be the reason?

For me, if I am changing state of Approval record to Rejected, the activity state is set to Skipped. If I change back Approval record state to Approved, the activity state still remains skipped. 

This is not happening if I am directly setting it to Approved. Can you help pl.

So, if it works for some cases, but not for this one - does it work for a different case with the same group for approval (differential diagnosis)?

Also, are there by any chance any conditions on the approval that might make it skip (which would also result in it being auto approved)?

If this was helpful or correct, please be kind and click appropriately! Michael Jones - Proud member of the CloudPires Team!

Hi @Ankit Jain5  what is that BR name? I am facing the same issue.