Group Approval is triggered but skipped and Approved.

[Ankit Jain5]

Hi Everyone,

I have a normal change workflow where in a group approval is triggered. For a particular change request, the workflow shows that the approval has been approved, while on change request we do not see any approval and approvers have not as well received any email or anything. But, when I checked in Group Approvals table it has an entry for that Change Request with the correct Assignment Group but Approval User is missing.

Attached are the images of workflow activity showing approved and Group Approval table

[Michael Jones -]

So, if it works for some cases, but not for this one - does it work for a different case with the same group for approval (differential diagnosis)?

Also, are there by any chance any conditions on the approval that might make it skip (which would also result in it being auto approved)?

If this was helpful or correct, please be kind and click appropriately! Michael Jones - Proud member of the CloudPires Team!

[Ankit Jain5 · Accepted solution]

I found out there was an out of the box business rule using a script include which was restricting state transition due to which the approval was skipped.

[zee15]

Hi @Ankit Jain5  what is that BR name? I am facing the same issue.