isOrder Attribute - Is It Functional and Current?

dppedersen
Mega Contributor

‎07-10-2018 08:53 AM

I am trying to set the default search order for a table (any table, although I specifically need it to work for kb_knowledge) by using the isOrder attribute. Documentation suggests the following:

"An administrator can set the sort order of records displayed for a table in the system dictionary when there is no other sort specified. This is done by adding an attribute called isOrder with a value of true to the dictionary entry of the desired field. This sort is the sort order presented to all users initially. Once a user sorts a list, that user preference is saved, and the list is always sorted for that user based on the previous sorting preference.

Note: isOrder can define which field is used for list sorting, but cannot control the sort direction."
 
https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/list-administration/concept/c_ControlTheListSortSequence.html
 
However, documentation also does not list isOrder as an active dictionary attribute, nor is isOrder present in the sys_schema_attribute table:
 
https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/reference-pages/concept/c_DictionaryAttributes.html
 
Further, adding isOrder=true to any sys_dictionary entry in Incident, Problem, or Change, seems to have no effect on any default sorting, even when user preferences for sorting are deleted.
 
In conclusion: is isOrder an active attribute? With active functionality?