Ankur Bawiskar
Tera Patron

@NishaB 

this should happen Out of the box.

itil and internal users cannot edit Closed incidents

This is restricted via this OOB Table level WRITE ACL

If you don't want it for Resolved state also then create another table.None WRITE ACL and add condition as

State != 6

 

AnkurBawiskar_0-1738756941469.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

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