Hi @NishaB
It seems to be a custom solution in your instance. Currently, all work can be completed in SOW without any issues, so there is no need to switch to the native view.
Update SOW to latest version.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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