Dr Atul G- LNG
Tera Patron
In response to Community Alums

‎03-14-2025 09:14 AM

Hi @Community Alums 

 

I'm not a developer, but here are my thoughts:

From what I understand, you want the user to be able to approve or reject the request/change via email."

 

https://www.servicenow.com/community/itsm-forum/approve-or-reject-change-request-via-email/m-p/79213...

 

https://www.servicenow.com/community/itsm-articles/approval-emails-in-servicenow/ta-p/2308603

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Chaitanya ILCR
Giga Patron
In response to Community Alums

‎03-14-2025 09:48 AM

Hi @Community Alums ,

Create a new Email template like this

ChaitanyaILCR_0-1741970722211.png

 

and 

Update the change.itil.approve.role ${mailto:mailto.approval} to ${mailto:mailto.approval.change}

ChaitanyaILCR_1-1741970845766.png

 

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

View solution in original post

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Not applicable
In response to Chaitanya ILCR

‎03-14-2025 10:04 AM

Thank you @Chaitanya ILCR 

This worked 🕺

View solution in original post

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Chaitanya ILCR
Giga Patron
In response to Community Alums

‎03-14-2025 10:05 AM - edited ‎03-14-2025 10:06 AM

Glad it worked @Community Alums 

could you please mark my solution as helpful and accepted

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

0 Helpfuls

Not applicable
In response to Chaitanya ILCR

‎03-15-2025 12:28 PM

Hi @Chaitanya ILCR 

 

In Click Here to Approval CHXXXXXX by email can we just keep the change number in Hyperlink and rest as simple text

0 Helpfuls