Modify the content of Change Approval email

[hanwar2]

Hi All, 

I want to modify the "Click Here to Approve CHXXXXXXX" to "Click Here to Approval CHXXXXXX by email"

Please help. 

[Chaitanya ILCR · Accepted solution]

Hi @hanwar2 ,

Create a new Email template like this

and 

Update the change.itil.approve.role ${mailto:mailto.approval} to ${mailto:mailto.approval.change}

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Dr Atul G- LNG]

Hi @hanwar2 

This is an OOTB notification about which work on ask-based tables are, changing in this and can impact other models as well. 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sysevent_email_action.do%3Fsys_id%3Daea24ac2c611227101fe910c323fb00e%26sysparm_record_list%3Dactive%253dtrue%255enameCONTAINSapproval%255eORDERBYorder%26sysparm_record_row%3D4%26sysparm_record_rows%3D38%26sysparm_record_target%3Dsysevent_email_action%26sysparm_view%3Dadvanced%26sysparm_view_forced%3Dtrue

https://www.servicenow.com/community/developer-forum/how-can-i-customize-the-out-of-the-box-email-ap...

[hanwar2]

thanks @Dr Atul G- LNG  as always

I went to Notification "Approval Request" and saw that it is using email template "change.itil.approve.role".  Please see both the screenshots. 

When I checked the email template I see below which I believe is adding the "Click Here to Approve CHXXXXXXX"

${mailto:mailto.approval}

${mailto:mailto.rejection}

Can you suggest how can I change this to  "Click Here to Approval CHXXXXXX by email"

[Dr Atul G- LNG]

Hi @hanwar2 

I'm not a developer, but here are my thoughts:

From what I understand, you want the user to be able to approve or reject the request/change via email."

https://www.servicenow.com/community/itsm-forum/approve-or-reject-change-request-via-email/m-p/79213...

https://www.servicenow.com/community/itsm-articles/approval-emails-in-servicenow/ta-p/2308603

[Chaitanya ILCR · Accepted solution]

Hi @hanwar2 ,

Create a new Email template like this

and 

Update the change.itil.approve.role ${mailto:mailto.approval} to ${mailto:mailto.approval.change}

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya