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03-14-2025 06:43 AM
Hi All,
I want to modify the "Click Here to Approve CHXXXXXXX" to "Click Here to Approval CHXXXXXX by email"
Please help.
Solved! Go to Solution.
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03-14-2025 09:48 AM
Hi @hanwar2 ,
Create a new Email template like this
and
Update the change.itil.approve.role ${mailto:mailto.approval} to ${mailto:mailto.approval.change}
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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03-14-2025 10:04 AM
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03-14-2025 10:04 AM
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03-14-2025 10:05 AM - edited 03-14-2025 10:06 AM
Glad it worked @hanwar2
could you please mark my solution as helpful and accepted
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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03-15-2025 12:28 PM
In Click Here to Approval CHXXXXXX by email can we just keep the change number in Hyperlink and rest as simple text
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03-15-2025 07:13 PM
Hi @hanwar2 ,
yes we can do that
go to the email template that you have created and replaced in place of mailto.approval
remove the text and just keep this
and open the change.itil.approve.role template and update it like highlighted
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya