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07-01-2025 02:48 AM
I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm
Chandan
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07-01-2025 02:50 AM
Hi @SD_Chandan
Any screenshot ?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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07-01-2025 03:33 AM
Hi @Dr Atul G- LNG ,
Attaching both screenshot one is sctask page ss and one is employee center page ss
Chandan
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07-01-2025 03:41 AM
Hi @SD_Chandan
So, the issue is value is not showing in the native view. What type of role this user have?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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07-01-2025 03:42 AM
so the Location and Dept Name are not getting populated or shown on sc_task form?
did you check if data for those is present in Variable Ownership table (sc_item_option_mtom) for that RITM?
If yes then it should be present.
Are you checking with admin or non-admin?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader