I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm

SD_Chandan
Kilo Sage

I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm

Thank you
Chandan

Dr Atul G- LNG
Tera Patron

Hi @SD_Chandan 

Any screenshot ?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Hi @Dr Atul G- LNG ,

Attaching both screenshot one is sctask page ss and one is employee center page ss
SD_Chandan_0-1751365837997.pngSD_Chandan_1-1751365944115.png

 

Thank you
Chandan

Hi @SD_Chandan 

 

So, the issue is value is not showing in the native view. What type of role this user have?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

@SD_Chandan 

so the Location and Dept Name are not getting populated or shown on sc_task form?

did you check if data for those is present in Variable Ownership table (sc_item_option_mtom) for that RITM?

If yes then it should be present.

Are you checking with admin or non-admin?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader