I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm

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SD_Chandan
Kilo Sage

‎07-01-2025 02:48 AM

I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm

Thank you
Chandan
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SD_Chandan
Kilo Sage
In response to Ankur Bawiskar

‎07-01-2025 07:02 AM

Hi @Ankur Bawiskar ,

Finally I Got an solution for this .....!
Need to dot walk main table then sub field then mapped our variable according to that type.
example :- I am taking location from sys_user table then I need to go into that then select location name(full name in my instance) 
" location>full name(sub section in that and it is string)"
and name field is string then i need to mapped as single line text then only we will populated the value of variable in RITM & SCTASK .

SD_Chandan_0-1751378235654.png


Thanks for Support @Ankur Bawiskar @Dr Atul G- LNG 

SD_Chandan_1-1751378538736.png

 




 

Thank you
Chandan

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Dr Atul G- LNG
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‎07-01-2025 02:50 AM

Hi @SD_Chandan 

Any screenshot ?

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SD_Chandan
Kilo Sage
In response to Dr Atul G- LNG

‎07-01-2025 03:33 AM

Hi @Dr Atul G- LNG ,

Attaching both screenshot one is sctask page ss and one is employee center page ss
SD_Chandan_0-1751365837997.pngSD_Chandan_1-1751365944115.png

 

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Chandan

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Dr Atul G- LNG
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In response to SD_Chandan

‎07-01-2025 03:41 AM

Hi @SD_Chandan 

 

So, the issue is value is not showing in the native view. What type of role this user have?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
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In response to SD_Chandan

‎07-01-2025 03:42 AM

@SD_Chandan 

so the Location and Dept Name are not getting populated or shown on sc_task form?

did you check if data for those is present in Variable Ownership table (sc_item_option_mtom) for that RITM?

If yes then it should be present.

Are you checking with admin or non-admin?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader