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02-03-2026 03:28 AM - edited 02-03-2026 03:33 AM
Hi Team,
I have a ITIL user, he is trying to remove user criteria(Available for) for standard change template, but it is not working.
User criteria still showing, even though user has removed that
user is having itil, change_manager roles.
Solved! Go to Solution.
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02-03-2026 03:40 AM
Hi @Gopal14
Is this approved template or draft proposal?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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02-03-2026 03:54 AM
It is approved
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02-03-2026 03:58 AM
move to draft and then try to change.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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02-03-2026 04:04 AM
As a admin I can remove, Itil or Change manager not able to remove that
