User is not able to remove user criteria in standard change templete

[Gopal14]

Hi Team,

I have a ITIL user, he is trying to remove user criteria(Available for) for standard change template, but it is not working.

User criteria still showing, even though user has removed that

user is having itil, change_manager roles.

[Dr Atul G- LNG]

Hi @Gopal14 

Is this approved template or draft proposal?

[Gopal14]

It is approved

[Dr Atul G- LNG]

move to draft and then try to change.

[Gopal14]

As a admin I can remove, Itil or Change manager not able to remove that