User is not able to remove user criteria in standard change templete

[Gopal14]

Hi Team,

I have a ITIL user, he is trying to remove user criteria(Available for) for standard change template, but it is not working.

User criteria still showing, even though user has removed that

user is having itil, change_manager roles.

[Ankur Bawiskar · Accepted solution]

@Gopal14 

it means that user is not able to delete record from table "sc_cat_item_user_criteria_mtom"
OOTB there are 2 ACLs for Delete

-> only user with catalog_admin or catalog_manager/catalog_editor with script returning true is allowed to Delete

-> Create new Table.None DELETE ACL and add itil and change_manager role to it

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[Gopal14]

@Ankur Bawiskar  

I have created ACL for this, below is my ACL

I have not added any role because role is having multiple users, I want this for only one particluar group, that is the reason I have added that group.

However it is not working

for that group i have added role

[Ankur Bawiskar]

@Gopal14 

so you are saying only if logged in user belongs to that group then it should be allowed to delete?

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[Gopal14]

yes @Ankur Bawiskar 

[Ankur Bawiskar]

@Gopal14 

then do this

-> give snc_internal role in roles

-> use advanced script like this

answer = gs.getUser().isMemberOf('Standard Change Template');

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