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04-09-2026 08:43 PM - edited 04-09-2026 08:57 PM
No @Ankur Bawiskar
There are two scenarios incident create integration should call also if incident updates(some fields) only integration call should happen and update the record.
Now one flow i have done for creation and in the response i am bringing the id and setting it in the corelation id successfully.
Now i want to build a flow for update i created a flow and condition as (additional comments changes or state changes etc) which is fine i want to know now which all fields got changed so that accordingly i will build the payload.
Also i have the question can both of these flows can be clubbed into one as we have a record trigger condition as created or updated?
so basically i have two questions how i can get the changed fields which all got updated accordingly i have to create the update payload .
and the second question is if i can club both of these to create or update what all conditions need to be made so it will work fine or it's better to keep separate only?