Image in the Service Portal getting truncated

Imran4
Tera Contributor

7 hours ago

Hi Community!

When a user pasted an image in the additional comments section and save it, the image is getting truncated/stuck. We are not getting the scroll bar to scroll vertically or horizontally as per the need. With this issue, user is not able to view full image that has been uploaded. I have checked the container width and I changed it from fixed to fluid which didn't solve the issue. I am good if the image shrinks so user can view all the image or getting a scroll bar to view the full image. I have attached the screenshot for the reference. Can you please help me to fix this issue?

Imran4_0-1782129247860.png

 

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Ankur Bawiskar
Tera Patron

7 hours ago

@Imran4 

happening all the time for all users or some users?

happening for admins as well or non-admins?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Ankur Bawiskar
Tera Patron

7 hours ago

@Imran4 

see this

Fix truncated images and tables in Service Portal knowledge articles 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Sanjay191
Kilo Patron

7 hours ago

Hi @Imran4 

is it OOB my request page that you are utilizing here or  custom one ? 

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Tanushree Maiti
Tera Patron

6m ago

Hi @Imran4 

 

1. 

If this behavior is specifically affecting the Activity Stream on your SP

  1. Navigate to Service Portal > Pages and open the affected page
  2. Select the Ticket Conversations widget (or the custom activity stream widget you use).

Check its CSS. Refer: Restricting Height & Width of an img in kb article 

2. Refer: KB1217550 Fix truncated images and tables in Service Portal knowledge articles 

Resolution

To display full-width images and tables, modify the container to which the widget instance is added by changing the width from the default setting of Fixed to Fluid.

 

3. 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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