Image in the Service Portal getting truncated

[Imran4]

Hi Community!

When a user pasted an image in the additional comments section and save it, the image is getting truncated/stuck. We are not getting the scroll bar to scroll vertically or horizontally as per the need. With this issue, user is not able to view full image that has been uploaded. I have checked the container width and I changed it from fixed to fluid which didn't solve the issue. I am good if the image shrinks so user can view all the image or getting a scroll bar to view the full image. I have attached the screenshot for the reference. Can you please help me to fix this issue?

[Ankur Bawiskar]

@Imran4 

happening all the time for all users or some users?

happening for admins as well or non-admins?

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[Ankur Bawiskar]

@Imran4 

see this

Fix truncated images and tables in Service Portal knowledge articles 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Sanjay191]

Hi @Imran4 

is it OOB my request page that you are utilizing here or  custom one ?