palanikumar
Giga Sage

Hi,

You cant use "Mandatory attachment" field or UI Policy. "Mandatory attachment" field make the attachment mandatory for the catalog item. You can't apply using condition. You have to use client script. Refer below thread:

 https://community.servicenow.com/community?id=community_question&sys_id=47dc4b0cdbff90509e691ea66896...

Thank you,
Palani