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04-15-2026 03:49 AM - edited 04-15-2026 03:50 AM
Make sure you have the correct user criteria and put some real effort in the design. And within your Knowledge Bases, use the correct categories. That will help a lot. Remember that you can put categories in categories! The question we can't answer is what knowledge you put in there. If you don't want an article per application/service, what is it that you are going to document? You can make a group of service owners that is (combined) responsible for the articles, but if I own several communication services and I get notifications on payroll applications, I will be annoyed.
And be aware that you can link articles to config items. That can help in filtering for the owners (kb_knowledge.cmdb_ci.owner is dynamic me)
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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