Mark Manders
Giga Patron

Make sure you have the correct user criteria and put some real effort in the design.  And within your Knowledge Bases, use the correct categories. That will help a lot. Remember that you can put categories in categories! The question we can't answer is what knowledge you put in there. If you don't want an article per application/service, what is it that you are going to document? You can make a group of service owners that is (combined) responsible for the articles, but if I own several communication services and I get notifications on payroll applications, I will be annoyed. 

And be aware that you can link articles to config items. That can help in filtering for the owners (kb_knowledge.cmdb_ci.owner is dynamic me)


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark